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Terms of Service

Last updated: [DATE]

1. Scope

These Terms of Service ("Terms") govern the use of the tuktuk.africa fleet management platform (the "Service") provided by tuktuk.africa Ltd. ("Provider") to business customers ("Customer"). [Define B2B scope, exclusion of consumers if applicable]

2. The Service

The Service is a software-as-a-service platform for managing TukTuk and light-electric-vehicle fleets, including payment reconciliation, GPS tracking, driver and contract management, maintenance, and reporting. The current feature scope is described at tuktuk.africa. [Reference service description / SLA annex]

3. Accounts & Access

[Account creation, credential security, authorised users, acceptable use]

4. Fees & Payment

Subscription fees follow the pricing published at tuktuk.africa or as individually agreed. [Billing cycle, payment methods (M-Pesa, bank transfer), late payment, price changes]

5. Customer Data & Data Protection

The Customer remains the owner of all fleet, driver, and payment data entered into the Service. The Provider processes personal data on the Customer's behalf as described in the Privacy Policy and a separate data processing agreement. [DPA reference, data export on termination, confidentiality]

6. Availability & Support

[Uptime target, maintenance windows, support channels & hours]

7. Liability

[Limitation of liability, warranty disclaimer — align with local law]

8. Term & Termination

[Contract duration, renewal, termination notice periods, effect of termination]

9. Governing Law & Jurisdiction

These Terms are governed by the laws of [Kenya]. Exclusive place of jurisdiction is [Mombasa / Nairobi, Kenya].

10. Final Provisions

[Severability, amendments, entire agreement]